Version 7.2.3 (4 avril 2025)

Automatic chat translation

The Operator Console, starting from version 7.2.3, fully supports automatic chat translation feature.

If enabled in the account settings, the translation block appears in the console sidebar. When the first visitor message is sent in a language that requires translation (as specified in the account settings), translation is enabled automatically from the first chat message. If there is no initial message in the chat or the message is in a language that doesn't require translation, the chat agent can manually select the visitor's language and enable translation.

Automatic chat translation can be enabled or disabled at any time during a chat. For example, you may want to disable it when sending code snippets, addresses, or other text that should remain unchanged.

Fixes and improvements

• Links sent in canned responses now display correctly
• System settings are now used to display timestamps throughout the Console, including in chat texts, chat tabs, visitor details, and navigation history
• Fixed the window size issues in Profile Manager and Blocked IPs

Important technical changes

• Added support for Ubuntu 24.04
• Support for Windows 7 and 8, as well as macOS versions earlier than 12 (Monterey), has been discontinued to streamline and accelerate console development.
• The Operator Console is now a 64-bit application; therefore, its installation folder has moved from Program Files (x86) to Program Files